Almost everybody buys outdoor furniture in the wrong order. The patio gets designed, the concrete goes down, the family stands on it feeling pleased, and then somebody goes shopping and discovers that the six-seat dining set they had in mind needs about four feet more space than exists.
There is no fixing that afterward. You either buy smaller furniture than you wanted or you live with chairs that back into the planting. It is the most common regret in a finished outdoor space and it is entirely avoidable by doing one thing differently: go and look at furniture before the dimensions are locked.
Which brings us to a furniture store in a quiet mall on the east side. This guide covers what Furniture Connection and Cincinnati Patio Company sell, why an in-person visit still beats a screen for this particular purchase, and the measuring that should happen before a single paver is ordered.
A Family Store in a Quiet Mall
Furniture Connection sits in Suite G at EastGate Mall, and Cincinnati Patio Company is the name over its outdoor furniture side. It is family owned, it markets seven years of service, and it is run day to day by an owner named Jack whose email address is on the front page of the website, which tells you roughly what kind of operation it is.
The review base is the largest of any business in this guide series, and the dominant theme in it is not price or selection. It is the absence of pressure. Reviewer after reviewer describes walking in, being left alone to look, and being helped when they asked. One customer describes going to three other furniture stores in Eastgate before remembering this one and finding what they wanted. Another describes buying an outdoor sofa and umbrella one day and having it delivered the next.
The mall around it is quieter than it used to be. Fewer tenants, a lot of walking-lap regulars, and an easy parking lot as a result. That is worth knowing before you drive out, and it is also the more interesting fact about the store: an independent furniture retailer with hundreds of happy customers is thriving in a building the national chains left.
| At a Glance | Furniture Connection & Cincinnati Patio Company |
| What it is | A family-owned furniture, mattress and appliance retailer. Cincinnati Patio Company is its outdoor furniture side. |
| Sells | Outdoor and patio furniture sets, seating, tables, canopies and outdoor decor, plus indoor furniture, mattresses and appliances |
| Address | 4601 Eastgate Blvd Ste G, Cincinnati, OH 45245, inside EastGate Mall |
| Phone | (513) 237-9700 |
| Hours | Monday to Saturday, 10:00 a.m. to 9:00 p.m. Sunday, 11:00 a.m. to 6:00 p.m. Open seven days. |
| Services | Delivery with placement and packing removal, free haul away of the old item when a replacement is delivered, and financing |
| Website | furnitureconnection.net |
Location, Directions and Access
Furniture Connection and Cincinnati Patio Company are at 4601 Eastgate Blvd Ste G, Cincinnati, OH 45245, inside EastGate Mall. The store can be reached at (513) 237-9700.
The address is the mall’s own address, so directions are simple in a way most entries in this series are not. If you can find EastGate Mall, and most of Clermont County can, you have found the store. It is in Building G.
Hours and Access
They are open seven days: Monday to Saturday from 10:00 a.m. to 9:00 p.m., and Sunday from 11:00 a.m. to 6:00 p.m. Nine at night, six days a week, is genuinely unusual and it is the single most practical thing about the place. Outdoor furniture is a decision most couples want to make together, and a weeknight evening is when that is actually possible.
- Parking is easy, which is the upside of a mall running below capacity.
- Delivery is done by their own team, who position the item where you want it and take the packaging away.
- They will haul away the old piece free when they deliver the replacement, which matters more for indoor furniture than outdoor but is worth knowing.
- Financing is offered in store and online.
The Measuring Nobody Does
The space a furniture set needs and the space a furniture set occupies are two different numbers, and the gap between them is where projects go wrong.
A dining table is the clearest case. The table footprint is the easy part. What decides the patio dimension is the chairs coming out from under it, plus enough room behind a pulled-out chair for somebody to walk past carrying a plate. A rule of thumb used widely in outdoor design is roughly three feet behind each chair to push back and stand, and another three for a clear walking lane. Those two numbers add several feet in every direction to what looks on paper like a modest table.
Conversation seating has a different constraint. Spread chairs too far apart and people stop being in one conversation and start being in two. Somewhere around eight feet between facing seats is about the limit before the group splits.
Umbrellas catch people out too. The open diameter is much larger than the closed profile, and where the canopy lands relative to a railing, a house wall or a tree branch is worth checking before rather than after.
None of this is complicated. It just has to happen in the right order, and the right order is furniture first.
Why Sitting On It Still Matters
Outdoor furniture is one of the last categories where showing up beats ordering. Seat depth, cushion firmness, how high a chair sits, whether the arms are at a height that suits you, and whether a piece feels solid when you lean back are all things a photograph cannot tell you.
One of their reviewers put it plainly. They bought something online, did not like it, and wanted to be able to test a piece before buying. That is the entire argument for a showroom in one sentence.
The other advantage is that outdoor furniture in a store has already been narrowed. Somebody has decided which lines are worth carrying for this climate and this market, which is a filter that an infinite online catalog does not give you.
Working Backward From the Furniture
If the patio or deck does not exist yet, the sequence that actually works is to shop first, decide roughly what you want out there, and take those dimensions into the design conversation. It costs nothing at the sketch stage and it is the difference between a space that works and one that is permanently a little too tight.
Start with what the space is for. Deciding what the space is actually for comes before any furniture decision, because dining, lounging and cooking each want a different shape.
If the footprint is limited, the furniture question gets sharper rather than easier. Getting a usable space out of a small footprint is mostly about choosing fewer, better-sized pieces rather than squeezing a full set in.
It is also worth knowing what does not need to be bought at all. Built-in seating and the things that never need storing can replace a good deal of loose furniture, and a seat wall does not blow over or need covering in November.
One last practical note: furniture and stone interact. Metal feet scratch, cushions drip and drinks get spilled, so it is worth understanding what furniture feet and spilled drinks do to a surface before you drag a heavy set across a new patio.
Platinum Deck and Patio builds paver patios, decks and retaining walls across the Cincinnati metro including Clermont County and the eastern suburbs, and bringing furniture dimensions to the design conversation is one of the cheapest ways to get more out of a build.
Frequently Asked Questions
Do they build patios?
No. Despite the trading name, Cincinnati Patio Company is the outdoor furniture side of a furniture retailer. Their published catalog covers outdoor furniture sets, seating, tables, canopies and decor, along with indoor furniture, mattresses and appliances. There is no construction service.
How late are they open?
Until 9:00 p.m. Monday through Saturday, and 6:00 p.m. on Sunday. Evening opening is the practical reason to choose this store over one that closes at five.
Do they deliver?
Yes, with their own team. Reviewers describe next-day and two-day delivery, placement where you want it, and packing material taken away.
Will they take the old furniture?
They offer free haul away of the item being replaced when the new one is delivered.
What should I bring when I shop?
The dimensions of the space, a photograph of it, and a note of where the door, the grill and any level change sits. If the patio is not built yet, bring the drawing.
The Bottom Line
Furniture Connection and Cincinnati Patio Company is a family-run store doing an ordinary retail job unusually well, in a mall most people assume is finished. Hundreds of reviewers agree on the same two things: nobody follows you around, and the delivery turns up fast.
For anyone with a patio project, though, the useful point is about sequence rather than about the store. Go and sit in the furniture before the dimensions of your outdoor space are decided. Measure the set you actually want, add the room to pull a chair out and walk behind it, and hand that number to whoever is designing the space.
Call (513) 237-9700 if you want to check something is on the floor before you drive out, and go on a weeknight when you have time to sit in things.
Bring the tape measure. Nobody ever regrets bringing the tape measure.